General services

1. Are you the contact at your library regarding library services for distance learners? Yes No

   If not, who is the person in charge of coordinating your library's services for distance learners?

2. Do you have a web page outlining your services available to distance learners? Yes No

   If YES, what is the URL?

If you don't have a web page, would you interested in obtaining a template fo such a web page? Yes No

3. Can distance learners renew their books online? Yes No

   If YES, what is the URL?

Reference services

4. Do distance learners have remote access to your library's electronic resources? Yes No

   Is this access available via a proxy server? Yes No

   If YES, what is the URL?

5. Do you have a web page with the instructions regarding how to obtain remote access? Yes No

   If YES, what is the URL?

6. What do your students need to authenticate themselves with the proxy server (ex: social security number, email username, library card number, etc.) and can this item be obtained online or over the telephone?
   
   
   

7. Can distance learners get reference assistance from your library via:

   
   

   Toll free number	Yes No	Hours: M-F SAT SUN
   Email	Yes No	Hours: M-F SAT SUN
   Web form	Yes No	Hours: M-F SAT SUN
   Chat	Yes No	Hours: M-F SAT SUN

Interlibrary loan services

8. Do you provide delivery of articles your library owns to distance learners via:

   Postal mail	Yes No	FEE?
   Fax	Yes No	FEE?
   Electronic delivery	Yes No	FEE?

9. Do you provide delivery of articles your library obtains through interlibrary loan to distance learners via:

   Postal mail	Yes No	FEE?
   Fax	Yes No	FEE?
   Electronic delivery	Yes No	FEE?

10. Do you mail books that your library owns to distance learners?

    Yes No    FEE?

    Is the distance learner responsible for the return postage to mail the book back to the library?

Yes No    FEE?

11. Do you mail books that your library has obtained through interlibrary loan to distance learners?

    Yes No    FEE?

    Is the distance learner responsible for the return postage to mail the book back to the library?

    Yes No    FEE?

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