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U.T. System Digital Library    Frequently Asked Questions
 
How do I update my contact or library information on the Digital Library website?

Send an email message with the updated information to Alexia Thompson-Young at the UT Austin General Libraries Digital Library Services Division.

Who do I contact about adding or changing the OVID database preferences for my school?

Start by reviewing the available options. Depending on the number of options you wish to change, it may be fastest to simply include the changes in an email message. However, considering the number of options available, it may be safest to go the extra step and fill out the form included at the URL listed above. This minimizes needless miscommunication and mistakes.

When attempting to connect to an OVID database, we keep getting the message "The OVID Web Gateway is down" OR "unexpected server error" OR "search session terminated". What do we do?

Send an email message to help@lib.utexas.edu. Please include a description of the circumstances under which the malfunction occurred and how many attempts were made to connect to the resource before you contacted us.

When attempting to connect to an OVID database, we get sent to an "Unauthorized Domain" page. Who should we notify?

Confirm that your school subscribes to the resources you are attempting to access. Then, send an email message to Fred Gilmore at the UT Austin General Libraries Digital Library Services Division. Be sure to include what school you are from and how you attempted to access the resource (on-campus or off-campus).

I have a question about my school's UT System subscription to resource "X".

Contact Alexia Thompson-Young at the UT Austin General Libraries Digital Library Services Division.

Who should I contact to learn more about the UT System Off-Campus Access Account (UT System Proxy)?

If you are an administrator or librarian with questions on setting up off-campus authorization services for your library users, contact Mark McFarland.

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Page last modified: August 26, 2003