How do I update my contact or library information on the Digital Library
Send an email message with
the updated information to Alexia
Thompson-Young at the UT Austin General Libraries Digital Library
Who do I contact about adding or changing the OVID database
preferences for my school?
Start by reviewing
the available options. Depending on the number of options you wish
to change, it may be fastest to simply include the changes in an email
message. However, considering the number of options available, it may
be safest to go the extra step and fill out the form included at the
URL listed above. This minimizes needless miscommunication and mistakes.
When attempting to connect to an OVID database, we keep
getting the message "The OVID Web Gateway is down"
OR "unexpected server error" OR "search session
terminated". What do we do?
Send an email message to
firstname.lastname@example.org. Please include a description
of the circumstances under which the malfunction occurred and how many
attempts were made to connect to the resource before you contacted us.
When attempting to connect to an OVID database, we get sent
to an "Unauthorized Domain" page. Who should we
Confirm that your school
subscribes to the resources you are attempting to access. Then, send
an email message to Fred Gilmore
at the UT Austin General Libraries Digital Library Services Division.
Be sure to include what school you are from and how you attempted to
access the resource (on-campus or off-campus).
I have a question about my school's UT System subscription
to resource "X".
Thompson-Young at the UT Austin General Libraries Digital
Library Services Division.
Who should I contact to learn more about the UT System Off-Campus
Access Account (UT System Proxy)?
If you are an administrator or librarian with questions
on setting up off-campus authorization services for your
library users, contact Mark